Welcome to the Lehigh-Delaware Valley LIG |
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Lehigh-Delaware Valley
June Meeting
"Practical Problem Management"
Round Table Discussion with Ken Ricevuto
Hosted by Bala Engineering & Consulting
King of Prussia, PA
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| Meeting Details: |
| Date: |
Wednesday June 6th
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| Time: |
12:30pm - 4:00pm
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| Location: |
Bala Engineering & Consulting |
| Details: |
A practical view to Problem Management - one company's approach to implementing in a large scale, global IT environment. Please join us in a round table discussion on John & Johnson's approach to ITIL Problem Management. We will discuss what's working well (or not) and share lessons learned along the way.
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| Agenda: |
Registration: 12:30 - 1:00 PM
CONNECT: 1:00-2:00 PM
Welcome & Networking
Introductions
itSMF USA
LIG News
LEARN: 2:00-3:00 PM
Presentation
GROW: 3:00-4:00 PM
Q&A
Closing Comments
Networking
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| Speaker Bio: |
Ken Ricevuto - IT Director - Johnson & Johnson.
Ken has been with J&J for the past 10 years and served in several shared services roles; Site Services, Asset Management, Request Management and Problem Management GPO. Ken is ITIL certified and has a CISA designation.
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| RSVP: |
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| Directions: |
BALA Consulting Engineers, Inc.
443 South Gulph Road
King of Prussia, PA 19406
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Take the PA Turnpike 276 to the Valley Forge Exit
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Proceed through toll and follow signs for 202 North
- Exit onto 202 North and proceed to 1st Light Gulph Rd.
- Turn Right onto Gulph Rd.
- Follow for approx. 1.5 miles to 443 S. Gulph Rd.
- Driveway will be on right hand side.
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| LIG Mailing List |
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If you’d like to be added to our LIG’s Mailing List, please send your name and email address to LDV LIG
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| Future Meeting Information |
Date
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Topic
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Location
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Jun 6th
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Practical Problem Management with guest speaker Ken Ricevuto, Johnson & Johnson
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Bala Engineering & Consulting in King of Prussia
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Sep
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Breakfast Meeting sponsored by BMC/Column
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Lansdale (TBD)
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Nov 14th
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Roundtable Discussion "ITSM in Healthcare" |
DSS Wyomissing PA
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| Leadership Team |
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President
Bill Homlish
Just Born, Inc
Membership Chair
Donna Manley
University of Pennsylvania
Secretary
Jim Kerrigan
Maryville Technologies, Inc
Program Chair
Open
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